Frequently Asked Questions

Got questions? We've got answers!

1. General Questions

What is Good Vibes Casino?

Good Vibes Casino is a social casino platform designed for entertainment purposes. Our games offer a fun and engaging experience without real-money gambling.

How is a social casino different from a real casino?

At a social casino, you play for entertainment and virtual rewards, not for cash payouts. It's all about having a good time and connecting with friends.

What types of games are available?

We offer a wide variety: slots, table games, poker, bingo, and more-there's something for everyone!

Is it safe to play on your platform?

Absolutely. We use advanced security measures to keep your information protected.

How do I stay updated on new games and features?

Follow us on social media, subscribe to our newsletter, or check the news section in the app for the latest updates.

2. Account and Registration

How do I create an account?

Just click “Sign Up,” fill in your details, and you’ll be ready to play in no time!

Can I use my social media account to register?

Yes, you can sign up quickly using Email or Google.

Can I have more than one account?

No, each player is allowed only one account to keep things fair for everyone.

How do I delete my account?

If you wish to close your account, please contact our support team, and they’ll guide you through the process.

Is my personal information safe?

Yes! We use encryption and strict privacy policies to keep your data secure.

3. Gameplay and Coins

How do I start playing a game?

Simply select your favorite game from the lobby and hit the “Play” button!

What are Goldcoins, and how do I get them?

GoldCoins are your in-game currency. You can earn them by logging in daily, completing challenges, or purchasing them in the shop.

What happens if I run out of coins?

Don't worry! You'll receive free coin bonuses regularly, or you can buy more if you wish.

Are there any special events or tournaments?

Yes! We host regular events and tournaments where you can compete for extra rewards and top spots on the leaderboard.

Are the games fair?

Absolutely. All our games use certified random number generators to ensure fair play.

4. Legal and Compliance

Is there an age requirement to play?

Yes, you must be at least 18 years old or the legal age in your state.

Is playing on your platform legal in my State?

Please check your local laws regarding online gaming. Our platform is designed for entertainment and complies with regulations in most regions.

Do you collect personal information?

We only collect the information necessary to provide a safe and enjoyable experience, and we never share your data without your consent.

Are there any State restrictions?

Some States may restrict access due to local laws. Please refer to our terms of service for a list of restricted regions.

How do you ensure fair play?

We use certified random number generators and monitor gameplay to prevent cheating or abuse.

5. Technical Support

I'm having trouble logging in. What should I do?

First, double-check your username and password. If you're still stuck, use the “Forgot Password?” link or contact support.

The game isn't loading. How can I fix this?

Try refreshing your browser or restarting the app. If the problem persists, clear your cache or check your internet connection.

How do I report a bug or glitch?

You can reach our customer support team at [email protected]

Can I play on multiple devices?

Yes, just log in with your account on any supported device, and your progress will sync automatically.

How long does it take to get a response from support?

We aim to respond within 24 hours, but most queries are handled much faster.