Terms and Conditions

Welcome to Good Vibes Casino! We're excited to have you join our community for fun and entertainment. These Terms and Conditions ("Terms") are the rules of the road for using our platform. Think of them as our agreement with you.

Let's dive into the details!

ALL ENTERTAINMENT VIDEO GAMES ARE VOID AS TO PARTICIPATION IN ANY STATE WHICH PROHIBITS OR RESTRICTS SUCH ACTIVITIES.

1. DEFINITIONS (GENERAL TERMS)

To make sure we're clear, here are some key terms we'll use:

2. ELIGIBILITY

Your ability to join in the fun depends on meeting certain conditions.

• Restrictions / Limitations / Regulations: You must be:
  • Participation is open only to individuals who are at least 18 years old, or who meet the minimum legal age in their jurisdiction, whichever is higher. In certain states, the minimum age may be 19 or 21. It is the participant’s responsibility to ensure they meet the legal age requirement in their location at the time of entry.
  • Located in a jurisdiction where participation in our Service is legal and not prohibited. It's your responsibility to know your local laws.
  • Using the Service for personal entertainment only, not for any commercial or professional purpose.
• Additional Restrictions: You agree NOT to:
  • Use bots, automated tools, or cheats.
  • Create multiple accounts.
  • Engage in fraudulent or illegal activities.
  • Harass other players or disrupt the Service.
  • Use the service if you are an employee, director, or related party of Skeeve Productions Limited or Good Vibes Casino (unless specifically authorized for testing).
• Eligible Player / Permitted Player / Qualified Player: Only individuals who meet all the above criteria are considered Eligible Players and are permitted to use the Service. We reserve the right to request proof of age and identity at any time.
• Acceptance / Agreements / Consent: By creating an Account, logging in, purchasing Virtual Currency, or playing any game on our Service, you are explicitly accepting and agreeing to these Terms, our Privacy Policy, and any specific rules applicable to the games or promotions you participate in. This forms a binding contract.

3. LICENSE

Subject to your compliance with these Terms, Good Vibes Casino grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Service, including the Virtual Currency, solely for your own private, non-commercial entertainment purposes.

This license is for use only and does not grant you any ownership rights in the Service, its content, or the Virtual Currency. We own or license everything related to the Service. You cannot copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code, except where laws prohibit these restrictions or you have our written permission. This license can be revoked by us at any time if you breach these Terms.

4. YOUR CUSTOMER ACCOUNT

Your account is your personal gateway to Good Vibes Casino.

• Single Account: You are permitted only ONE account. Creating or using multiple accounts is strictly prohibited and may result in the termination of all your accounts and forfeiture of your Virtual Currency. Your account is for your personal use only.
• Accuracy: You promise that all information you provide during registration and throughout your time with us (like your name, email, date of birth, address, payment details) is true, accurate, current, and complete. You agree to update this information promptly if it changes. We may undertake verification checks, and providing false information is a breach of these Terms.
• Security and Responsibility of Your Customer Account: You are responsible for keeping your account login details (username, password) confidential and secure. Do not share them with anyone. All activity under your account is your responsibility, whether authorized by you or not. Notify us immediately if you suspect any unauthorized use of your account or any other breach of security.
• Account Transfers: Selling, transferring, gifting, or sharing your account or your Virtual Currency is strictly prohibited. Any attempt to do so may result in account closure and forfeiture.
• Inactive Customer Account / Unused / Inoperative: If your account shows no login activity for a continuous period of 60 days (Sixty days), we may deem it inactive. We reserve the right to close an Inactive Account and/or forfeit any remaining Virtual Currency balance.
• Closing of Customer Account: You can request to close your account at any time by contacting Customer Support. Upon closure, you will lose access to the Service, and any remaining non-redeemable Virtual Currency (Gold coins) will be forfeited.
• Discretion to Refuse or Close Account: We reserve the absolute right, at our sole discretion, to refuse to open an account or to suspend or terminate an existing account at any time, without prior notice, for any reason, including (but not limited to):
  • Breach of these Terms.
  • Suspected fraudulent, illegal, or dishonest activity.
  • Creating multiple accounts.
  • Chargebacks on purchases.
  • Providing false information.
  • Abuse of bonuses or promotions.
  • Harassment of staff or other players.
  • If required by law or regulation.
  • If the account is inactive.

7. GAME AND GAMEPLAY

Let the good times roll! Here's how games work.

• Conduct:
  • Respectful Behavior
  • Adherence to Rules
  • Open and respectful communication between players
  • No Coarse Language
  • Respect for Staff and Volunteers
  • Maintaining Self-Control
  • Ethical Behavior
  • Compliance with Codes of Conduct
  • Anti-Doping Compliance
  • Avoiding Conflicts of Interest
• Specific Game Rules: In addition to these general Terms, specific rules may apply to individual games or types of games (like slots, scratch cards, etc.). These specific rules will be available within the game or on our website and form part of your agreement with us. Make sure to check them out before playing!
  • Slots: Slot games involve spinning reels with symbols. Wins are typically based on matching symbol combinations on paylines, according to the game's specific paytable and rules.
  • Scratch Cards: Virtual scratch card games mimic physical scratch cards. You reveal hidden symbols or numbers to see if you've won based on the card's specific rules.
• Virtual Currency Purchase (Gold coins): You may purchase Gold Coins to extend your playtime. These purchases grant you a license to use the coins within our games. Remember: Gold coins have NO real money value, cannot be redeemed or exchanged for cash, and are purely for entertainment. All purchase options and prices will be clearly displayed.
• No Refunds: All purchases of Gold Coins are final and non-refundable, except where required by law. If you purchase them, you use them for gameplay on our platform.
• Gold Coins Balance: Your current balance of Gold coins is displayed in your Account. This balance decreases as you play games and increases if you win Gold coins in games or make a purchase.
• Void Games: We reserve the right to declare a game or wager void, in whole or in part, if we believe there has been an obvious error, mistake, system malfunction, technical issue, or fraudulent activity affecting the game's integrity. If a game is voided, your wagered Virtual Currency for that specific game will typically be returned to your Account.
• Outcome: The outcome of all games is determined by our game servers using certified Random Number Generators (RNGs) where applicable. Our records and decisions regarding game outcomes, account balances, and any disputes shall be final and binding.
• Promotion Expiry Terms:
  • Every promotion, bonus, or reward you receive at Good Vibes Casino comes with its own expiry date, which you’ll find in the specific terms for each offer. Unless we say otherwise, you’ll need to meet any wagering requirements within the time frame given. If you don’t complete these requirements in time, both the bonus and any winnings from it will be removed from your account automatically.
  • Even if a bonus or reward doesn’t have wagering requirements, it might still expire if you don’t use it before the deadline or if you activate another promotion, as explained in the offer’s terms. Please double-check the expiry details for each promotion before you join in-this way, you know exactly how long you have to enjoy your bonus.
  • Good Vibes Casino may update or cancel bonus funds at any time, in line with these Terms & Conditions

8. PURCHASE OF VIRTUAL CURRENCY

While you can often get Gold coins for free, you might want to buy more to keep playing.

• You May Participate: Purchasing Gold coins is optional. Many ways to get free coins may be available through daily bonuses, promotions, social media offers or automated top-up.
• You Can Purchase Currency: You have the option to purchase Gold coins using the payment methods we make available.
• You Shall Ensure: You must ensure that the payment method you use is legally yours or that you have the explicit permission of the owner to use it for the purchase. You must have sufficient funds to cover the purchase.
• How to Purchase: Follow the instructions on our website or app. Select the package of Gold coins you wish to buy and choose your payment method.
• You Should Only Purchase for Your Account: Use your own funds and payment methods to purchase Gold coins for your single, personal account.
• You Acknowledge and Understand: You clearly acknowledge that Gold coins are virtual items with no monetary value and are licensed for use only within the Service for entertainment. They cannot be redeemed, exchanged, or withdrawn for real money or anything of value outside the Service.
• You Further Understand That: Purchases are final and non-refundable, except as required by law. The "price" or "value" of Gold coins may change, and we reserve the right to regulate, modify, or remove Virtual Currency at our discretion.
• Minimum Purchase Amount: We may set minimum purchase amounts for Gold coins packages.
• We accept different payment methods, including major credit and debit cards, digital wallets such as Google Pay and Apple Pay, e-wallets like Skrill,, as well as cryptocurrencies based on leading Layer 1 blockchains (e.g., Bitcoin, Ethereum, Solana). All available payment options will be clearly listed on the purchase page. Transactions are securely processed through trusted third-party payment processors.
• Purchase and Time to Process: Purchases are usually processed quickly, but delays can occur depending on the payment method and verification processes. Gold coins will be credited to your Account once the transaction is successfully confirmed by the payment processor.
• The Right to Use Additional Procedures: We reserve the right to use additional procedures and means to verify your identity and authorization when you make a purchase (especially for larger amounts or if suspicious activity is detected). This may involve requesting documentation.
• Transfer of Funds (Crediting Virtual Currency): Upon successful payment, the purchased Gold coins will be credited directly to your Account balance.
• Good Vibes Casino Can Refuse Any Purchase: We reserve the right to refuse or limit any purchase transaction at our sole discretion, without needing to provide a reason.
• Purchase and Account Status: You can only make purchases if your Account is active and in good standing (i.e., not blocked, suspended, under investigation, or closed). Purchases attempted on restricted accounts will likely fail or be reversed.

9. PLAYER FUNDS PROTECTION AND CHARGEBACKS

• Any Funds Purchased With Us (Used for Purchases): When you purchase Gold coins, the funds are processed by our payment partners. The purchased amount translates into a license for Virtual Currency in your Account. These funds are used for the operation of the platform. They are not held in segregated or protected client accounts like real money gambling sites, nor are they insured by any government agency (like FDIC). You acknowledge there is a risk of loss if Good Vibes Casino were to face financial difficulty, although we take reasonable measures to manage our operations soundly.
• If We Incur Any Chargebacks: Initiating a chargeback on a purchase of Gold coins without first attempting to resolve the issue with our Customer Support is considered a breach of these Terms. If a chargeback occurs, your Account may be immediately suspended or terminated. You will be liable for the amount of the chargeback plus any fees we incur from the payment processor due to the chargeback.
• Good Vibes Casino May At Any Time: We reserve the right to deduct any amounts you owe us (e.g., due to chargebacks, mistakenly credited Prizes redeemed by you) from your Gold coins balance, or pursue other legal means of recovery, including debt collection agencies.

10. PLACING BET / WAGERS (USING VIRTUAL CURRENCY)

• Bets Will Only Be Valid: A wager placed using Gold coins is only valid if:
  • It is accepted by our game server.
  • You have sufficient Gold coin balance in your Account.
• Dispute Regarding the Content of a Bet: If you disagree with the outcome or details of a wager, please contact Customer Support within, and no later than 24 hours (twenty-four hours) with the relevant details (game, date, time, wager amount). We will review our transaction logs and records. Our decision based on these records will be final and binding.

11. BONUS

We love giving out bonuses and running promotions to make things more fun!

• Offers of Bonus and Promotion: From time to time, we may offer bonuses (like extra Gold coins) and run promotions with specific rules..
• Upon Successful Registration: New players may be eligible for a welcome bonus, subject to specific terms (e.g., verification requirements).
• Promotion, Bonuses, and Special Offer (promotions subject to expiration date): All promotions, bonuses, and special offers are subject to these main Terms AND specific terms and conditions relevant to that offer ("Promotional Terms"). Promotional Terms will be clearly stated or linked. In case of conflict, the Promotional Terms prevail for that specific offer.
• By Activating a Bonus Promotion: When you participate in or activate a bonus or promotion, you are agreeing to its specific Promotional Terms.
• Acceptance of BONUS / PROMOTION / SPECIAL OFFER: Participation is optional. If you accept a bonus or enter a promotion, you accept the associated rules.
• Abuse of the Service: We have a zero-tolerance policy towards bonus abuse. This includes, but is not limited to:
  • Creating multiple accounts to claim multiple bonuses.
  • Using VPNs or masking IP addresses to circumvent eligibility rules.
  • Violating specific Promotional Terms.
  • Any pattern of play deemed solely intended to exploit bonuses.
• Account on a Website: Bonus eligibility is often tied to having a valid, verified Account in good standing.
• Cancellation of Bonuses: We reserve the right to withhold, restrict, cancel, or reclaim any bonus or promotion, and any winnings derived from them, if we determine that abuse has occurred or if there was an error in granting the bonus.
• The Right to Cancel Any Bonuses: We reserve the right to modify, suspend, or cancel any bonus offer or promotion at any time without prior notice, although we will strive to honor commitments already made where feasible unless abuse or error is involved.

12. LIMITED REVOCABLE LICENSE OF VIRTUAL CURRENCY

Let's be crystal clear about the virtual stuff:

• Virtual Currency:
  • Gold coins and any other virtual items within the Service are licensed, not sold. You acknowledge they are not real currency or property.
• Good Vibes Casino Supply You With:
  • We provide you with a limited right and license to use Virtual Currency solely within the Service for gameplay and entertainment.
• Interest in the Service:
  • You have no ownership, property, or monetary interest in the Virtual Currency. Its only "value" is within the context of the Service we provide.
• Transfer and Sale:
  • You are strictly prohibited from transferring, selling, gifting, trading, or attempting to sublicense Virtual Currency to anyone else, either inside or outside the Service. Any such attempt is void and may result in account termination and forfeiture.
• No Refund Policy:
  • As stated before, all purchases of Virtual Currency are final and non-refundable. You will not receive money or other compensation for unused Virtual Currency when an account is closed, whether voluntarily or involuntarily.

13. PROMOTING HEALTHY PLAY HABITS AND YOUR WEEL-BEING

Our games are designed purely for entertainment and enjoyment. We are committed to providing a fun and engaging experience, and we want to ensure that your time spent playing remains a positive leisure activity.

While our games are intended for fun, it's important to be mindful of maintaining a healthy balance between playing and other aspects of your life. Spending excessive time on any single activity, including gaming, can sometimes impact work, studies, social interactions, physical activity, or sleep.

We encourage you to play mindfully and in moderation. Be aware of the time you spend playing our games. Consider setting personal time limits for your play sessions and stick to them. Remember to take regular breaks away from the screen to rest, stretch, and engage in other activities. Ensure that playing our games does not interfere with your daily responsibilities or offline life.

Please remember that our services are intended for users who meet the minimum age requirement specified in these Terms.

Your overall well-being is important. By engaging with our games responsibly and maintaining balance, you can ensure they remain a fun and enjoyable part of your entertainment.

14. FRAUDULENT CONDUCT

Honesty and fair play are essential for a good vibe and essentially for Good Vibes Casino. We strictly prohibit any form of fraudulent, illicit, or unfair activity. This includes, but is not limited to:

• Using stolen credit cards or fraudulent payment methods.
• Initiating illegitimate chargebacks.
• Creating or using multiple accounts.
• Using automated software (bots), hacks, or exploits.
• Colluding with other players
• Exploiting any bugs or errors in the software.
• Providing false or misleading information during registration or verification.
• Any activity that attempts to unfairly manipulate game outcomes or gain an unfair advantage.
• Engaging in any illegal activity through the Service.
• Harassing, abusing, or threatening other players or our staff.
• User who has not reached the legal age to access the service
• Users accessing the service from states that do not grant permission
  • Idaho
  • Nevada
  • Alabama
  • Kentucky
  • Hawaii
  • Utah
  • Michigan
  • Connecticut
  • Montana
  • Georgia
  • South Carolina
  • Delaware

If we suspect any such conduct, we reserve the right to:

• Immediately suspend or permanently close your Account.
• Void any transactions or gameplay associated with the misconduct.
• Share information with payment processors, financial institutions, other gaming operators, and law enforcement authorities.
• Take legal action against you to recover any damages or losses incurred by us due to your actions.

15. INTELLECTUAL PROPERTY, TRADEMARKS, COPYRIGHT AND OTHER

The Service and all its contents – including the software, graphics, text, designs, logos, trademarks ("Good Vibes Casino" and related marks), game structure, Virtual Currency, audio, video, and all other material ("Intellectual Property") – are owned by or licensed to Skeeve Productions Limited and are protected by copyright, trademark, and other intellectual property laws.

Your limited license (Section 4) does not grant you any right, title, or interest in this Intellectual Property, except for the right to use it according to these Terms. You agree not to copy, reproduce, modify, distribute, display, publish, transmit, or create derivative works from any of our Intellectual Property without our express prior written consent.

• Digital Millennium Copyright Act (DMCA): We respect the intellectual property rights of others. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Service, please notify our Customer Support Team.
• Notice and Procedure for Making Claims of Copyright Infringement: To be effective, your notification must include substantially the following (consult the DMCA, 17 U.S.C. § 512(c)(3) for full details, or equivalent local laws):
  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
  • Information reasonably sufficient to permit us to contact you (address, telephone number, email address).
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

16. THIRD PARTIES WEBSITE, LINKS OR GAMES

Our Service might contain links to websites, services, or games operated by third parties (e.g., advertisers, payment processors, social media platforms).

• You Acknowledge and Agree that Good Vibes Casino: Is not responsible for the content, accuracy, practices, or policies of these third-party sites or services.
  • Third Parties: These links are provided for your convenience only. The inclusion of any link does not imply endorsement by Good Vibes Casino.
  • Makes No Guarantees: We make no guarantees or warranties regarding any third-party content or services.
• You Further Acknowledge That: Your use of any third-party website or service is entirely at your own risk and subject to the terms and conditions and privacy policies of that third party.
• Third Parties Web Sites: We encourage you to review the terms and privacy policies of any third-party sites you visit.
• Any Link to Third Websites: Does not mean we control or are affiliated with them.
• Websites Controlled and Operated by Good Vibes Casino: These Terms apply only to Services owned and operated directly by us.
  • Any Comments / Post False / Fake / Defamatory Content: You agree not to post links to, or content from, third-party sites on our Service that is false, defamatory, infringing, illegal, or violates our content standards..
  • Good Vibes Casino Responsibility: Our responsibility is limited to the Service we directly provide. We are not liable for any loss or damage arising from your interaction with third-party sites or services.

17. DISRUPTIONS AND CHANGES

We strive to provide a smooth experience, but sometimes things happen.

• No Warranties / Exclusion / Warranties / As Is: The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Malfunction / Irregularities: We are not liable for any malfunctions, errors, bugs, or interruptions in the Service or games, nor for any consequences thereof (e.g., loss of potential winnings or Virtual Currency). In case of a system malfunction, all wagers/gameplay during the malfunction period may be voided at our discretion. We will endeavor to correct reported issues promptly.
• Change / Modification / Variation / Adjustment and Revision: We reserve the right to modify, suspend, or discontinue any aspect of the Service (including games, features, Virtual Currency values, promotions, and these Terms) at any time, with or without notice. Changes to these Terms will be posted on our website or communicated through the Service, and your continued use after such changes constitutes acceptance. We encourage you to review the Terms periodically.
• Service Suspension / Interruption of The Service / Downtime: We may need to temporarily suspend the Service for maintenance, updates, emergency repairs, or due to failure of telecommunications links or equipment beyond our control. We will try to minimize disruption but are not liable for any inconvenience or loss caused by such suspensions.
• Changes of Jurisdiction / Regulation: Laws and regulations governing social casinos can change. Such changes might require us to modify the Service, restrict access from certain locations, or alter these Terms. We will comply with applicable legal requirements.

18. VIRUSES

While we take reasonable precautions to protect the Service, we cannot guarantee it will be free from viruses, malware, or other harmful code.

You are responsible for implementing your own sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy and security of data input and output. You agree not to misuse the Service by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Service, the server on which it is stored, or any server, computer, or database connected to the Service. We are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Service or to your downloading of any material posted on it, or on any website linked to it.

19. PRIVACY POLICY

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your personal information. It is a crucial part of your agreement with us.

• Definition: "Personal Information" means data that identifies you or could reasonably be used to identify you.
• Type of Personal Information Collected: Our Privacy Policy details the types of information we collect, which may include registration details (name, email, DOB, address), transaction history (purchases, redemptions), gameplay data, device information, location data (if enabled), communication records, and verification documents.

Please review our full Privacy Policy carefully. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

20. YOUR PRIVACY RIGHTS

Our Privacy Policy provides detailed information about your rights regarding your personal information, which may vary depending on your location. These rights can include:

• General Rights: Right to access, correct, delete, or restrict the processing of your data. Right to data portability. Right to object to certain processing (like direct marketing).
• Your California Privacy Rights: Specific rights for California residents under the CCPA/CPRA (e.g., right to know, delete, opt-out of sale/sharing)
  • Your California Privacy Rights: Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These rights include:
    • Right to Know: You have the right to request that a business disclose to you the categories and specific pieces of personal information they have collected about you.
    • Right to Delete: You have the right to request that a business delete the personal information they have collected about you.
    • Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the sale or sharing of your personal information to third parties.
    • Right to Non-Discrimination: Businesses are prohibited from discriminating against you for exercising your privacy rights.
• Using Your Personal Information: Explained in the Privacy Policy (e.g., to operate the service, process transactions, verify identity, communicate, marketing with consent/opt-out).
• Protection of Your Personal Information: Security measures we take (technical and organizational).
• Period of storage of Your Personal Information: How long we keep your data.
• Disclosure of your Personal Information: When and with whom we might share data (e.g., payment processors, verification services, legal authorities).
• Biometric Privacy Policy (Illinois Resident and other): Specific policies if biometric data is collected (unlikely for typical social casinos, but included if relevant).
• Technologies that we use: Cookies, tracking pixels, etc. explained in the Privacy Policy/Cookie Policy.
• Behavioral Advertising: Use of data for targeted ads and opt-out mechanisms.
• Rights to non-discrimination for exercise of your privacy rights: We won't discriminate against you for exercising your privacy rights.
• Compliance with Children’s Online Privacy Protection Act (COPPA): Our Service is not directed at children under 13 (or higher age if applicable locally), and we do not knowingly collect their data.
• Contact for information: How to contact our Data Protection Officer or privacy team.
• Amendments to Our Privacy Policy: How we notify you of changes.

Please refer to the Privacy Policy for the full details on all these points.

21. CUSTOMER NOTICE

• California Customer Notice (Section 1789.3 California Civil Code): For California users, under California Civil Code Section 1789.3, you are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. https://www.dca.ca.gov/
• You may contact us directly at [email protected]

22. RESPONSIBILITY FOR CUSTOMER CONTENT

• You Must Comply with All Applicable Laws: Your Customer Content must not violate any laws or regulations.
• Accuracy of Information: While you should strive for accuracy, you are solely responsible for the content you post. We don't generally verify user-generated content for accuracy.
• The Right to Delete the Customer Content: We reserve the right (but not the obligation) to monitor, review, screen, edit, or remove any Customer Content at any time, without notice, if we believe it violates these Terms, is inappropriate, or for any other reason.
• Exclusivity of Use: Your content should be original or you must have the rights to post it.
• Use of Content and More By Us: By posting Customer Content on the Service, you grant Good Vibes Casino a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such Customer Content in connection with operating, promoting, and improving the Service. You represent and warrant that you have the necessary rights to grant this license.
• User’s Responsibility of Content: You are solely responsible for your Customer Content and the consequences of posting it. We take no responsibility and assume no liability for any Customer Content posted by you or any third party.
• Prohibited Content: You agree not to post Customer Content that is:
  • Racist, discriminatory, hateful, or promotes violence against any group or individual.
  • Harassing Material: Abusive, threatening, stalking, defamatory, or invasive of privacy.
  • Offensive Material: Obscene, pornographic, vulgar, or otherwise objectionable.
  • Terrorism-related: Promotes or supports terrorism or extremist groups.
  • Illegal Activities: Promotes or depicts illegal acts.
  • Commercial Materials: Unsolicited advertising, spam, pyramid schemes, or commercial solicitation.
  • Content Advertising the Service of Another Business Competitor.
  • Infringes on intellectual property rights (copyright, trademark).
  • Contains viruses or harmful code.
  • Is knowingly false or misleading.
• Notification of Inappropriate Content: Users may report inappropriate content by contacting our Customer Support using the following email [email protected]. All reports will be reviewed, however we reserve the right to remove content at our discretion.

23. USE OF AI LIVE CHATBOT TERMS OF SERVICE

We offer an AI-powered chatbot for customer support:

• The chatbot is designed to provide information and assistance regarding our Service.
• Interactions may be monitored and recorded for quality assurance and training purposes (refer to Privacy Policy).
• The chatbot provides information based on its programming. While we aim for accuracy, it may occasionally provide incorrect or incomplete information. Do not rely on it for critical decisions or issues requiring nuanced judgment.
• For complex issues, complaints, or sensitive matters, please contact our human Customer Support team on [email protected]
• Do not share highly sensitive personal information (like full credit card numbers or passwords) with the chatbot.
• Abuse of the chatbot (e.g., spamming, attempting to manipulate it, using offensive language) is prohibited and may lead to restrictions on your access or account action.
• The chatbot does not provide legal, financial, or gambling advice.

24. COMPLAINTS AND CUSTOMER SUPPORT

We aim to provide excellent service, but if you have an issue or complaint:

1. Contact Customer Support: Please first contact our Customer Support team via the email at [email protected], Ai live chatbot, contact form. Provide clear details about your issue.
2. Our Response: We aim to acknowledge your complaint within 24-48 hours and resolve it as quickly as possible, typically within 10 business days. Complex issues might take longer, but we'll keep you informed.
3. Escalation: If you're not satisfied with the initial response, you may request to escalate the complaint.
4. Dispute Resolution: If the complaint cannot be resolved through our internal process, please refer to Section 30 (Dispute Resolution and Arbitration).
   1. Upon exhaustion of internal complaint resolution procedures, should the player remain dissatisfied, they retain the prerogative to seek external review by engaging Pardee Consulta, our designated service provider based in Malta. Further details pertaining to this process are accessible here. You hereby acknowledge that the determination rendered by Pardee Consulta may be admissible in any proceedings initiated pursuant to Clause 30 of these Terms and Conditions. Recourse to Pardee Consulta is entirely at the player's discretion. Invocation of Clause 30 proceedings remains permissible regardless of whether the player elects to engage the independent third-party examination procedure.

25. DEACTIVATION / SUSPENSION OF ACCOUNT

We may need to temporarily suspend or permanently deactivate your Account under certain circumstances, including:

• At your request (e.g., closing account, self-exclusion).
• If you breach these Terms or engage in Prohibited Conduct.
• For security reasons or suspected unauthorized access.
• Failure to provide requested verification documents.
• Chargebacks or payment disputes.
• Account inactivity.
• As required by law or regulation.

Suspension means temporary loss of access. Deactivation/termination is permanent closure. Both may result in forfeiture of Virtual Currency as outlined in these Terms. We will notify you if we take such action, unless doing so would compromise security investigations or is prohibited by law.

26. SERVICE AND MAINTENANCE

We perform regular maintenance on the Service to ensure optimal performance and introduce updates or new features. We will endeavor to schedule planned maintenance during periods of low usage and provide advance notice where possible. However, emergency maintenance or unexpected downtime may occur without notice. We are not liable for any inconvenience, loss of gameplay, or other issues arising from service maintenance or downtime.

27. INDEMNITY AND LIMITATION OF LIABILITY

• Indemnity / Guarantee: You agree to indemnify, defend, and hold harmless Skeeve Productions Limited and Good Vibes Casino, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, resulting from:
  • Any violation of these Terms by you.
  • Any activity related to your Account (including negligent or wrongful conduct) by you or any other person accessing your Account.
  • Your violation of any law or the rights of a third party.
  • Any Customer Content you submit or transmit through the Service.
• Limitation of Liability / Limitation of Responsibility: To the maximum extent permitted by applicable law, Skeeve Productions Limited, Good Vibes Casino and its affiliates, officers, directors, employees, and agents shall NOT be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of or relating to:
  • Your access to or use of, or inability to access or use, the Service.
  • Any conduct or content of any third party on the Service.
  • Unauthorized access, use, or alteration of your transmissions or content.
  • Your Virtual Currency associated with your Account.
• Negligence and Willful Misconduct: The limitations of liability in this section do not apply to liability resulting from our gross negligence or willful misconduct, or for death or personal injury caused by our negligence, or any other liability which cannot be excluded or limited under applicable law.

29. GOOD VIBES IS NOT A FINANCIAL INSTITUTION

• Interest: Skeeve Productions Limited and Good Vibes Casino are not a bank or financial institution.
• No Legal or Tax Advice: We do not provide legal, financial, or tax advice. Information provided through the Service is for informational purposes only. You are solely responsible for determining any tax implications. Consult with qualified professionals for specific advice tailored to your situation.

30. DISPUTE RESOLUTION AND AGREEMENTS TO ARBITRATE / CONFLICT RESOLUTION AND ARBITRATION CLAUSES

PLEASE READ THIS SECTION CAREFULLY – IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

• Complaint Resolution / Complaint Handling: We want to resolve disputes amicably. Before initiating arbitration, you agree to first try to resolve the dispute informally by contacting our Customer Support (Section 26). Please provide your name, account details, a description of the dispute, and the resolution you seek. We will attempt to resolve the dispute internally. Most issues can be resolved this way.
• Arbitration: If the dispute cannot be resolved through Customer Support within 60 days from the date you notified us, you and Skeeve Productions Limited agree to resolve any remaining claim, dispute, or controversy arising out of or relating to these Terms or the Service through final and binding arbitration, instead of in court, except that:
  • You may assert claims in small claims court if your claims qualify.
  • Either party may seek injunctive or other equitable relief in court for alleged unlawful use of intellectual property rights.
• Arbitration Procedures and Fees:
  • Both Skeeve Productions Limited and You agree that:
    • For any dispute or claim arising out of or relating to this Agreement, arbitration will be administered as follows:
      • If the amount in controversy is less than or equal to $250,000 (exclusive of interest, attorneys’ fees, and costs), the arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules and any applicable Supplementary Procedures for Consumer-Related Disputes, or their successor rules, as in effect at the time arbitration is initiated.
      • For any dispute or claim where the amount in controversy exceeds $250,000, arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures, or their successor rules, as in effect at the time arbitration is initiated. In all cases, arbitration will proceed on an individual basis before a sole arbitrator.
      • The applicable rules will govern the payment of all arbitration fees. Unless otherwise required by the applicable rules, the arbitration will be conducted in New York City, NY, USA, or, at your election, by telephone or other remote electronic means. These provisions are intended to ensure a fair, efficient, and cost-effective resolution of disputes in the best interests of both Skeeve Productions Limited and customers.
  • Waiver of Class Action and Collective Arbitration: YOU AND Skeeve Productions Limited AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this specific class action waiver is found to be unenforceable, then the entirety of this arbitration agreement shall be null and void.
  • Waiver of Jury Trial: By agreeing to arbitration, YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL.

31. MARKETING AND COMMUNICATION

We love keeping you in the loop about all the fun things happening at Good Vibes Casino – from new game launches and special events to exciting promotions and important account updates. To do this, we might reach out via SMS, email, or occasionally, telephone. Your privacy and preferences are paramount, so here's how we handle communication

Our Promise: We aim to send you information we think you'll genuinely find interesting and valuable. We respect your inbox and your phone, and we make it easy for you to control the communications you receive from us.

• SMS Communications (Text Messages)
  • Opting-In: We will only send you promotional or marketing text messages if you explicitly consent (opt-in) to receive them, for example, by ticking a specific box during registration or opting in via your account settings or a specific promotion.
  • What to Expect: These messages might include alerts about new bonuses, game releases, special offers, or reminders about events.
  • Frequency: Message frequency may vary depending on your activity and ongoing promotions.
  • Cost: Please be aware that message and data rates may apply depending on your mobile carrier plan. Good Vibes Casino is not responsible for any charges incurred from your carrier.
  • Opting-Out: You can stop receiving marketing SMS messages from us at any time. The easiest way is usually to reply "STOP" to any message you receive from us. You can also typically manage your communication preferences within your account settings on our platform or by contacting our Customer Support team. We'll process your request promptly, but please allow a short period for the change to take full effect. (Note: Even if you opt-out of marketing SMS, we may still send essential, non-promotional messages related to your account security or transactions).
• Email Communications
  • Opting-In: When you register an account, you generally agree to receive emails related to the service. We will provide clear options for you to consent specifically to marketing emails (like newsletters, promotions, surveys, and special offers).
  • What to Expect: We'll send emails to let you know about new features, game updates, promotions, community news, and tips for enhancing your experience. We may also send essential service-related emails regarding your account, security, or updates to our Terms or Privacy Policy.
  • Frequency: The frequency of marketing emails will vary.
  • Opting-Out: Every promotional email we send will include a clear and easy-to-use "unsubscribe" link, usually found at the bottom of the email. Clicking this link will allow you to opt-out of receiving future marketing emails. You can often also manage your email preferences directly within your account settings. Please note that you cannot opt-out of essential service-related emails necessary for the operation of your account and our service.

  Ensuring Delivery: To make sure you receive our emails, please add our email address to your address book or safe senders list.

• Telephone Communications
  • Our Approach: We generally prefer to communicate via less intrusive methods like email or platform notifications. We will typically only contact you by telephone for specific reasons, such as:
    • Responding directly to a customer support query you initiated, where telephone is the best method.
    • Verifying significant account changes or transactions for security purposes.
  • Consent: We will not call you for general marketing purposes unless you have given us clear, explicit consent to do so.
  • Opting-Out: If you have previously consented to marketing calls and wish to withdraw that consent, you can inform the caller directly, update your preferences in your account settings, or contact our Customer Support team.

32. THE FINER DETAILS: OTHER / MISCELLANEOUS

This section covers some important legal and operational details to ensure everything is clear between us.

• Keeping Things Clear: Our Full Agreement (Entire Agreement)
  • These Terms, together with our Privacy Policy and any other rules or policies we post (like specific promotion rules), form the complete and exclusive agreement between you and Good Vibes Casino regarding your use of our services.
  • This agreement supersedes any prior agreements, discussions, or understandings, whether written or spoken, between you and us on this subject. Think of this document as the final word.
• Evolving the Fun: Amendments, Revisions, and Modifications
  • The world of online fun is always changing, and we might need to update these Terms from time to time. This could be to reflect changes in our services, add new features, comply with legal requirements, or clarify our practices.
  • Notification: If we make changes, especially significant ones, we'll make reasonable efforts to notify you. This might be through an email, a notice on our website/platform, or other communication method before the changes take effect. We'll also update the "Effective Date" at the top of this document.
  • Your Acceptance: By continuing to use Good Vibes Casino after the changes become effective, you agree to be bound by the revised Terms. If you don't agree with the changes, your only option is to stop using our services and close your account. We encourage you to review the Terms periodically.
• Taxes: Your Responsibility: Good Vibes Casino operates as a social casino, using virtual currency with no monetary value. We do not provide tax advice. We recommend consulting with a qualified tax professional in your jurisdiction if you have questions about potential tax implications.
• When Things Go Unexpectedly Wrong (Force Majeure)
  • Sometimes, things happen that are completely outside of our control. We won't be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms if it's caused by events beyond our reasonable control (a "Force Majeure Event").
  • This could include things like natural disasters (fires, floods, earthquakes), war, terrorism, riots, internet failures, communication network failures, pandemics, government actions, or widespread power outages.
  • If a Force Majeure Event occurs, our obligations under these Terms might be suspended for the duration of the event, and we'll try our best to find a solution or resume service as soon as reasonably possible.
• Just You and Us: No Agency or Partnership
  • Your use of Good Vibes Casino creates a user-service provider relationship. These Terms do not create any partnership, joint venture, employment, agency, or fiduciary relationship between you and us. You have no authority to act on behalf of Good Vibes Casino.
• Keeping the Good Parts: Severability
  • If any part of these Terms is found by a court or relevant authority to be invalid, illegal, or unenforceable, that specific part will be considered removed ("severed") from the rest of the Terms.
  • All the other provisions of these Terms will continue to be valid and enforceable to the fullest extent permitted by law. We would work to replace the invalid part with a valid provision that achieves the original intent as closely as possible.
• Need Help Understanding? Explanation of Terms
  • We've tried our best to make these Terms clear and easy to understand. If you have any questions about any part of this document, please don't hesitate to reach out to our Customer Support team [email protected]. We're here to help clarify things!
• Passing the Baton: Assignment
  • We reserve the right to transfer, assign, or subcontract our rights and obligations under these Terms to another company or entity, perhaps as part of a merger, acquisition, or restructuring, without your specific consent, provided this does not negatively affect your rights under these Terms. We will notify you if such an assignment occurs.
  • You, however, may not transfer, assign, or delegate any of your rights or obligations under these Terms (including your account) to anyone else without our express prior written consent. Your account is personal to you.
• Changes in Ownership: Business Transfer
  • If Good Vibes Casino is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transition, your user information (including personal data) and our agreements with you (like these Terms) may be transferred as part of that transaction.
  • We will notify you of such a change, likely via email or a prominent notice on our platform, and inform you of any choices you may have regarding your information, consistent with our Privacy Policy.
• Talking the Same Talk: Language
  • These Terms may be translated into other languages for your convenience. However, the English language version of these Terms is the definitive, legally binding version.
  • In case of any discrepancies or inconsistencies between the English version and any translated version, the English version prevails.